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Terms and Conditions

Terms and Conditions
5629 NW 40th Loop
Ocala, Florida 34482
Phone: 1-772-343-1965

Please contact us if you have any questions.


HerendStore is PCI compliant and stores no credit card information. Herendstore is committed to protecting the privacy of our customers and using customer information responsibly. We have done our best to ensure the security and privacy of your transactions with us. Your credit card information and other personal data will be treated with the highest standards of security.

This site is hosted on a server that uses SSL to encrypt all of your personal information. The information that you send us via the Internet can be trusted to arrive safely to our server only. Please note that e-mail is not encrypted (protected by SSL) and is not a secure ways of sending credit card information.

If you have any concerns about ordering online, you can place your order by phone at 1-772-343-1965, 10 am to 5pm EST Monday through Friday.


At HerendStore we value our customers and respect the privacy of their personal information. The personal information that you supply to us is kept confidential and is only used to process and deliver your purchase, or maintain your gift registry.

When you make an online purchase or set up a bridal registry, we will contact you by email to confirm the transaction. We do not provide or sell your email address to third parties. From time to time, we may contact you regarding upcoming sales and special events. If you do not wish to be contacted for these reasons, please email us at and let us know.

FREE Shipping Every Day!

HerendStore is pleased to offer FREE shipping anywhere in the lower 48 states for all purchases over $99.00. Item will ship Fedex or UPS ground. Orders under $99.00 standard UPS charges apply.

Shipping and Delivery

Most orders received by 9 am Monday to Friday will be filled and shipped the next working day. We do not ship on Saturday and Sunday or holidays. If your item is out of stock, we will contact you to let you know, and give you an estimate of when you can expect to receive it. If you do not want to wait you have the option of canceling the order or change it to another item.

UPS, Fedex or the post office will e-mail you to let you know when we have shipped your item and provide a tracking number. That information will also be in your account and may be accessed at any time online.

Damaged Merchandise

1. All claims for broken, defective or damaged merchandise must be made within 7 days of receipt of merchandise.
2. All packing materials must be kept, regardless of apparent damage to packaging, in order for an inspection to take place by the parcel carrier. If packing is not with the item when UPS returns to pick up the box, they will not honor the claim.
3. Please call customer service at 772-343-1965. We will assist in the replacement or refund of the damaged merchandise.
4. Once you report the damage to us, we will begin the claim with UPS or the Post Office and start the process of replacing your merchandise.
5. Our customer service staff can help you to determine how to handle the broken or defective items in your possession.
6. If no replacement is possible, a refund to your credit card will be issued.


1A. All item's purchased between October 1st and December 24th may be returned no later than January 15th for standard refund. Special orders and ornaments are not returnable.
1. All Returns for non-damaged, not used items must be made within 30 days of receipt.
2. Keep original shipping box and packaging material.
3. Call customer service at 772-343-1965 to obtain authorization for return.
4. All returns may be charged a 10% restocking fee. A restocking fee of up to 15% will apply to ANY order returned without prior authorization.
5. Special Orders, Sale items and Closeout items may not be returned for refund or exchange.
6. The customer will be responsible for returning merchandise at their cost.
7. All returns must be insured for the value of the item and packed to arrive damage free.
8. When we receive the merchandise, we will inspect it for any damages during return shipping.
9. Customer will be credited or refunded for the merchandise that is returned in good/unused condition.
10. Items that are returned in orders with free shipping, we will issue credit for the return minus the original cost of shipment minus 10% restocking fee.
11. We do not refund the cost of shipping on any returns.
12. Refunds for returns will be processed within 10 days of inspection of merchandise.

Under the following conditions, no replacement or credit will be issued:

1. The request was made after 7 days on breakages or after 30 days on returns or exchanges.
2. The item is returned without proper packaging including peanuts.
3. The item is returned without original box and paperwork.
4. The items or box has been marked by writing or improper handling.
5. Customer did not keep the original shipping carton for the UPS or Post Office Parcel inspector.
6. The items were purchased as clearance items. All sales on clearance items are final!


Shipping and Handling Rates
UPS ground shipping is FREE within the lower 48 states for orders over $99. We do not ship to Alaska and Hawaii. Fast shipping is available. Call for a price quote.

Shipping Guidelines uses UPS and Fedex as our main carriers. Their days of operation are M-F, meaning they only pick up and deliver packages on these days. Carriers also takes the major holidays off and does not pick up or deliver on these holidays. UPS does not move packages on Saturday or Sunday and these 2 days do not count toward their shipping days. UPS will make Saturday deliveries, however it must be prearranged and only on Next Day Air packages. The fee for this service is an additional $20.

Turnaround Time
We strive to process all orders within 24 - 72 hours. Our cut off time for priority shipments is 10:00 am EST. Any orders received after 10:00 am, will be processed the next business day. Subsequent to this processing, your order will be shipped directly from Herend's warehouse in Virginia.

"Special Ordered" Merchandise

If you need an item that is no longer being brought into the USA, it can be special ordered. The delivery is 3 to 4 months from placing the order and payment is required at time of the order. There are no refunds on these items as Herend is making this special for you. Give us a call at 772-343-1965 for details.

Shipping Methods reserves the right to pick an alternate shipping method that will provide comparable or better delivery times. Sometimes this is necessary for various logistical reasons, however, if you chose an expedited shipping method, the alternate method will be comparable.

Sales Tax
No sales tax is charged on internet orders " Except for Florida". Think about how much you can save!

Contact Us

We are committed to providing you with excellent service. We are continually reviewing customer feedback in order to improve and enhance your shopping experience. You can contact us at:
5629 NW 40th Loop
Ocala, FL 34482
Phone: 1-772-343-1965

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The collective work includes works that are licensed to Copyright 2003, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of used in the site are trademarks or registered trademarks of

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to

Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Martin County, Florida. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.

You agree to indemnify, defend, and hold harmless, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with has no control over these linked sites, all of which have separate privacy and data collection practices, independent of These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).